Head, Premium Administration at Prudential Life Insurance Ghana

Company

Prudential Life Insurance Ghana

Position Details

• Location: Ho, Ghana
• Job Type: Full-Time
• Category: Accounting

Qualifications

• Minimum Bachelor's Degree required
• MBA is an added advantage
• At least 5 years of relevant experience in a similar role

Key Responsibilities

Premium Collections, Allocations and Audit

• Perform periodic audits on client payment data to ensure the highest quality and compliance standards are upheld
• Develop strategies to improve collection rates, reduce lapse rates, and continuously improve policy persistency

Relationship Management

• Negotiate with third-party institutions, especially banks and pay points
• Build and maintain relationships with partnered institutions and banks

Reporting

• Report on departmental KPIs including individual premium collections, inception, and annual premium equivalent

Team Management

• Coordinate and manage a team of premium administration officers responsible for premium collections and allocations
• Train new premium administration officers and provide refresher training for existing officers

Digital Payment Platform Management

• Provide effective support to financial consultants and customer service units through prompt resolution of all premium-related issues (collections and allocations)

Process Improvement

• Review and update the internal business process manual for the premium administration department

Required Skills and Competencies

• Team management ability
• Data analysis and interpretation skills
• Excellent communication skills
• Strong interpersonal skills
• Report preparation skills with proficiency in MS Office Suite
• Dynamic, versatile, and affable personality
• Attention to detail
• Ability to identify process gaps