Customer Service Representative at CAR-Hunter LTD

Company Profile

CAR-HUNTER LTD is an excellent automobile manufacturing and sales company. We are committed to providing high-quality automobiles and excellent customer service. We have extensive business in Ghana and other regions.

Job Details

• Position: Customer Service Representative
• Location: Kumasi, Ghana
• Job Type: Full-time
• Salary and Benefits: 3,000 GHS+

About the Role

We are looking for a passionate and responsible customer service representative to join our team to help us improve customer experience and satisfaction.

Key Responsibilities

• Communicate with customers through telephone, email, and face-to-face communication to answer questions about automobile products, services, and repairs
• Handle customer complaints and suggestions, actively find solutions, and follow up on the progress of processing to ensure that customer problems are resolved in a timely manner
• Record and update customer information and maintain the accuracy of the customer database
• Provide relevant information on automobile sales, maintenance, and repairs to help customers make informed decisions
• Assist the sales team in processing orders, tracking delivery progress, and providing follow-up service support to customers
• Collect customer feedback, analyze customer needs, make suggestions for improvement, and optimize service processes

Required Qualifications

• High school degree or above; education background in related fields is preferred
• Excellent communication and interpersonal skills, able to communicate with customers clearly and politely
• Experience in the automotive industry or customer service