Customer Service Advisor at Dara Capital

About the Role

A leading credit company operating in the Greater Accra Region is seeking a customer-focused individual to help build client relationships, identify growth opportunities, and collaborate with teams to drive business growth.

Key Responsibilities

• Respond to customer inquiries about products, services, and company policies in a clear and helpful manner
• Address and resolve customer complaints promptly to ensure satisfaction
• Explain product and service features, benefits, and relevant details to clients
• Establish rapport and foster positive interactions to encourage repeat business and loyalty
• Gather and organize customer data for analysis and service improvement
• Handle inquiries through multiple communication channels including phone, email, live chat, and social media

Required Qualifications

• HND or Bachelor's degree
• Age between 23 and 28 years
• Current residence in Accra
• Proven 2 years of experience as a customer service officer (preferred)
• In-depth knowledge of the micro-credit environment (preferred)

Required Skills

• Advanced math skills to maintain accurate records and supervise organizational bookkeeping
• Strong verbal and written communication skills for client interactions regarding sensitive topics such as billing and payments
• Excellent organizational skills for maintaining clear, accurate, and meticulous financial records
• Strong attention to detail to ensure accuracy of records and invoices
• Multitasking abilities

Job Details

Location: Accra, Ghana

Job Type: Full-Time