Customer Relationship Executive at AT Ghana

Job Summary

The successful candidate will join our Customer Experience department as a Customer Relationship Executive. Reporting to the Customer Engagement Manager, you will be responsible for delivering world-class customer service to all enterprise customers and managing key relationships that drive satisfaction and retention.

Key Responsibilities

• Manage relationships between the company and enterprise customers by maintaining regular contact to ensure satisfaction
• Develop and amend policies and procedures that promote customer intimacy for enterprise customers
• Maintain a regular schedule of customer engagement activities through health checks, service reviews, and service camps
• Alert customers to new or improved products and services while developing strong relationships
• Administer surveys and collect data and feedback from customers on concerns and issues
• Assist in the development of customer retention programs for enterprise customers
• Ensure complaints and trouble reports from enterprise customers are fast-tracked and resolved in a timely manner
• Ensure accurate bills are sent to enterprise customers on time
• Promote on-time bill payment from enterprise customers through appropriate collection activities
• Provide support to the B2B Sales team for upselling products to enterprise customers
• Prepare periodic and regular reports on enterprise customers to support decision-making

Required Qualifications & Experience

• University degree in any field, with emphasis on Marketing, Business Studies, or related fields
• Minimum of 2–3 years of relevant experience in a similar role or B2B corporate relationship building
• Excellent communication and interpersonal skills

Job Details

• Location: Accra, Ghana
• Job Type: Full-Time
• Category: Customer Service