CRM Specialist at Keda Ghana Ceramics Company Limited

About Keda Ghana Ceramics Company Limited

Keda Ghana Ceramics Company Limited is a leader in ceramics manufacturing, delivering world-class tiles to Ghana and West Africa. As part of the global Keda Group, we combine advanced technology and sustainable practices to create innovative, high-quality products. Join our dynamic team to grow your career, contribute to impactful projects, and help shape the future of Ghana's manufacturing sector.

Job Summary

We are seeking a proactive and detail-oriented CRM Specialist to support sales operations, enhance customer relationship management, and improve customer satisfaction. The ideal candidate must be analytical, customer-focused, and able to manage client data and communication effectively to support business development.

Key Responsibilities

• Maintain and update customer data in the CRM system accurately
• Track customer interactions, purchase history, and account information
• Conduct regular follow-ups with clients to strengthen relationships
• Assist sales teams with customer profiling, sales data, and documentation
• Support client sales activities and monitor customer usage of building materials products
• Prepare reports on customer behavior, purchasing frequency, and market trends
• Conduct regular market visits to collect customer feedback and understand market dynamics
• Inspect customer inventory usage and provide timely reports to management
• Communicate customer satisfaction updates, client concerns, and suggestions to the sales and management team
• Analyze customer data to identify trends, potential risks, and growth opportunities
• Prepare weekly and monthly CRM reports to support decision-making
• Support the team in improving customer satisfaction metrics

Job Details

• Location: Kumasi, Ghana
• Job Type: Full-Time
• Category: Administrative/Secretarial