Client Liaison Officer / Administrative Support Assistant at Platinum Dental

We have started building our professional LinkedIn page. Follow Company: Platinum Dental Location: Ghana State: Jobs in Accra Job type: Full-Time Job category: Administrative/Secretarial Jobs in Ghana No views yet Job Description Job Summary/Purpose:

• The primary function of this role is to assist with administrative and clerical duties as assigned.

Key Job Responsibilities Front office Check In:

• Greet clients as they arrive to the office in a courteous and warm manner

• Ensure that dentists know when their clients have arrived – this includes actively searching of the dentist if their chair is free and the patient has been in for greater than 5 minutes.

• Have clients complete the New Patient information and medical history forms

• Capture all relevant information including accurate email address, preferred contact phone number, family, payor, patient group and marketing data and update as necessary

• Create New client files and modify / updated information on the software (EXACT)

• Generate a unique identifier number for the client and create an x – ray folder for the client

• Have clients read / watch videos and sign consent forms for treatment as prescribed. Photocopy /scan and return original consent forms

• Call clients who are running late to remind/confirm or change their appointments

• Keep in touch with patients who are waiting to be seated and ensure they are occupied

• Give office tours and answer questions for potential clients or new clients

• Check files for missing or incorrect information obtained from patients

Check Out:

• Collect client payments or balances.

• Make follow-up appointments as needed

• Enter payments into Software system (EXACT)

• Generate and hand out walk out statements

• Give out referral slips

• Dispense home care products / sundries and instructions for use

• Close credit / debit card account

• Print Deposit Slip at the end of each day, balance with payments made over the counter, including cash, checks and cards.

• Email invoices and receipts to patients.

• Follow up on outstanding amounts.

• Ensure insurance claims are completed by dentists and email to clients.

• Ensure corporate billing forms are adequately completed.

• Prepare cheque deposit slips for the driver to deposit at the bank.

• Receive supplier invoices and hand them over to Admin for processing.

• Liaise with the Laboratory for pickups and drop offs.

• Prepare items and follow DHL process to be sent out