Trusted listing
AirtelTigo
AirtelTigo
Ho, Ghana
Permanent
Published 2 days from now · Expires 4 weeks from now
Job description
A dynamic team is expanding and looking for the right talent.
Position Overview:
- The successful candidate will join our team as a Head for Customer Solution Service in the IT Department.
- (S)He will report to the Chief Information Officer and will be responsible for directing and managing all activities relating to the delivery of effective IT solution services to business.
- The Head, Customer Solutions Service will also be responsible for translating the requirements into the architecture for the required solution and describing it through the set of design artifacts. Those artifacts will then be used by the rest of the development team to implement the solution.
- The Head of CSS will be required to deliver End-to-End Solutions for all Business Units (mobile, financial, corporate and home) requirements. Will work closely with Marketing (Consumer), Sales (Go to Market), Customer Operation, Account Management and Finance in identifying opportunities, creating winning proposals and successfully delivering within budget.
- The Head of CSS will be responsible for developing the systems architecture, defining standards and protocols for data exchange, communications, software, and interconnection for information systems. The scope includes solution design and implementation of BSS/OSS and Add-On Platforms (CRM, Middleware, Billing, Rating, Charging, Provisioning, etc.).
- The Head, CSS will be responsible for the governance of the SOA architecture (Service Oriented Architecture). Continuously identify areas of improvement in our Solutions Framework and take initiatives to new approaches to optimize our existing processes.
- The Head of CSS will be responsible for the entire life cycle of the multiple projects and needs to show detailed knowledge of the processes involved at each stage of project planning and execution, as well as methods for resolving issues that can occur throughout.
- The Head CSS will be required to deliver End-to-End Solutions for the business. He must work closely with commercials/Finance and Revenue Assurance, and other internal areas, creating winning proposals and successfully delivering within budget and time.
- The Head, CSS will define time, costs and quality constraints and then guide the development team and/or supplier to ensure integrity of the solution within these constraints. The Head, CSS will be accountable for consistency and delivery of the entire solution.
- He/She will primary be responsible for managing all units under the Service delivery team.
- The Head, CSS will be responsible for complying with SOA architecture standards, continuously identifying areas of improvement in our Solutions Framework and taking initiatives to n...