AirtelTigo New

An established company is recruiting for the following position. Position Overview:

• The successful candidate will join as a Shop Manager in the Customer Experience department.

• (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth.

• The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.

Position Overview: Job Title: Retail Shop Manager Core Responsibilities

• Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Responsible for performance management of owned shop employees.

• Provide coaching, recommend and supervise training for team members.

• Enforce and track process adherence of all customer experience employees in the shop.

• Participate in all trainings and personal development exercises.

• Provide team briefing and coaching programs to enhance service delivery.

Process

• Manage customer experience deliverables, standards, processes, service levels and compliance in the store.

• Supervise health of acquisitions and ensure compliance on activations.

• Manage and ensure availability of products/devices in the shop.

• Responsible for driving enhanced customer experience in the shop.

• Responsible for team engagement.

Customers

• Ensure that L2 and L3 tickets are handled according to defined SLAs.

• Drive customer engagement initiatives in the store.

• Ensure good ratings on T-NPS and CES

Candidate Requirement

• Strong leadership skills and have demonstrated the ability to motivate, develop talents and manage a team to achieve goals

• Must be methodical and have an appreciable level of analytics

• Must be a team player with appreciable level of emotional intelligence

• Must be customer and consumer focused.

• Must have a growth mindset to exceed expectations and targets

• Project management Skills and sales brilliant basics are key

• Must have integrity, responsible and high sense of accountability.

• Excellent organizational, communication, selling, listening and interpersonal skills

• Willing to live anywhere in the country

• Must possess a valid driver’s license.

Required Qualifications: Required & Experience

• A Bachelor’s degree from a recognized institution

• 2-4 years of experience in retail operations and management.

Core Competencies

• Excelle...