Reception Or Information Desk Worker

About the Role

We are seeking a professional Reception and Information Desk Officer to join Breakthrough Trading S.C in Addis Ababa, Ethiopia. This position is central to our company's operations, serving as the first point of contact for guests, customers, and callers while managing critical administrative and communication functions.

Key Responsibilities

• Collect data from directorates and compile it accurately and systematically
• Submit compiled data to the Head of General Service Division and obtain approval
• Provide accurate and professional information to customers at the reception desk and via telephone
• Answer incoming calls, process messages, and relay information to appropriate staff members
• Monitor switchboard and communication circuits to ensure optimal working conditions
• Welcome and accommodate company guests with professionalism and courtesy
• Prepare job-related reports and submit them to the supervisor
• Perform additional duties as assigned

Required Skills and Qualifications

• Strong communication and interpersonal skills
• Proficiency in data collection and compilation
• Professional telephone etiquette and customer service experience
• Ability to manage multiple tasks and priorities effectively
• Basic knowledge of switchboard and communication systems
• Report writing and administrative competency
• Attention to detail and accuracy
• Ability to work independently and as part of a team