Maintenance Technician

Position Summary

The Maintenance Technician is responsible for the installation, troubleshooting, repair, and preventive maintenance of hardware systems and IT infrastructure delivered to clients. The role ensures operational reliability of devices and compliance with service-level agreements through timely diagnosis and resolution of technical issues. The technician also manages warranty processes, supervises junior technical staff, and supports project implementation activities.

Key Responsibilities

Hardware Maintenance & Repair

• Diagnose and resolve technical faults in hardware systems, including servers, workstations, networking devices, POS equipment, and peripherals
• Perform component replacement, system repairs, and hardware upgrades
• Ensure systems meet manufacturer performance specifications

Preventive Maintenance Management

• Plan and execute preventive maintenance schedules for client devices
• Conduct equipment inspections to detect potential failures
• Implement corrective actions to minimize downtime

Device Installation & System Deployment

• Install and configure hardware infrastructure for new client implementations
• Support system deployment activities, including device integration and testing
• Ensure proper system configuration and operational readiness before handover

Warranty & Vendor Coordination

• Manage devices under manufacturer or vendor warranty programs
• Coordinate repair or replacement of defective equipment with vendors
• Ensure proper documentation and follow-up of warranty claims

Technical Support & Field Service

• Provide on-site technical support to clients
• Troubleshoot hardware-related service incidents and restore service availability
• Provide guidance to users on proper equipment usage and maintenance

Supervision & Knowledge Sharing

• Provide technical guidance to Assistant Maintenance Technicians
• Ensure adherence to service standards and maintenance procedures
• Support training initiatives