Customer Service Manager ‘B’ for Secha & Doyogena Branches

About the Organization

VisionFund Micro Finance Institution (S.C) is an institution established to provide financial services to the productive poor in rural and urban areas of Ethiopia. VisionFund currently operates in five regional states across the country.

Position Overview

Position: Customer Service Manager 'B'

Place of Work: Secha & Doyogena Branch Offices

Number of Posts: 2

Major Responsibilities

Branch Supervision & Compliance

• Supervise the branch and ensure compliance with all policies and procedures
• Assist the branch manager in implementing policies, procedures, and internal controls
• Coordinate and supervise branch staff to ensure efficient service delivery
• Assist in coordinating overall branch operations

Staff Management & Development

• Participate in planning personnel capacity and selecting new staff
• Undertake fair and equitable human resource management practices
• Evaluate existing staff in accordance with management decisions
• Maintain high staff morale and identify capacity building needs
• Ensure adequate and updated training is provided to branch staff
• Undertake annual performance appraisals and develop staff development plans

Planning & Integration

• Participate in developing the branch business plan and annual work plans
• Seek approval from senior management on projected targets and required resources
• Adjust plans as needed

Reporting & Communication

• Perform independent balancing of all records
• Work with other management members of the institution

Marketing & Service Promotion

• Promote loans, savings, and other services provided by the branch
• Plan and initiate promotional measures within target markets
• Supervise overall promotional activities