Cafeteria Supervisor - Bethzatha Health Service PLC, Addis-Abeba

Job Summary

The Out-Patients & Employees Cafeteria Service Supervisor oversees daily food service operations for out-patients, visitors, and staff within the hospital cafeteria. This role ensures high-quality customer service, food safety compliance, efficient workflow, and adherence to hospital policies and healthcare dietary standards.

Key Responsibilities

Operational Supervision

• Supervise cafeteria staff during assigned shifts
• Coordinate food preparation and service for out-patients, visitors, and employees
• Monitor food display, portion control, and presentation standards
• Ensure timely replenishment of food items and supplies

Patient & Customer Service

• Ensure courteous and professional service to out-patients and guests
• Address and resolve customer complaints promptly
• Maintain a welcoming and clean dining environment
• Assist patients with special dietary needs when required

Food Safety & Compliance

• Enforce food safety and sanitation standards (HACCP guidelines)
• Ensure compliance with hospital infection control policies
• Monitor proper food storage, temperature logs, and hygiene practices
• Conduct routine cleanliness inspections

Staff Management

• Train, mentor, and evaluate cafeteria staff
• Prepare work schedules and assign duties
• Monitor attendance and performance
• Promote teamwork and positive workplace culture

Inventory & Supplies

• Monitor inventory levels and coordinate supply orders
• Minimize food waste and control costs
• Verify deliveries and maintain stock records

Documentation & Reporting

• Maintain daily service reports
• Report operational issues to management
• Assist in budgeting and cost control tracking

Required Skills & Competencies

• Customer service excellence
• Leadership and team coordination
• Knowledge of therapeutic diets
• Problem-solving ability
• Time management
• Attention to detail

Working Conditions

• Hospital environment
• Shift work including weekends and holidays
• Standing for extended periods
• Exposure to kitchen equipment and food preparation areas