Customer Service Officer II (Wolatia Sodo Branch)

About the Role

As a Customer Service Officer, you will be responsible for delivering front office customer service support at the branch. You will handle account maintenance, process payment and collection transactions, and respond to customer inquiries while managing both cash and non-cash operations.

Responsibilities

• Provide front office customer service support at the branch
• Handle and verify account maintenance activities
• Process payment and collection transactions
• Respond to customer inquiries professionally and promptly
• Execute cash and non-cash transactions
• Address all customer requests at the branch level
• Check and verify transaction accuracy

Required Profile

• Customer service experience in banking or financial services
• Strong communication and interpersonal skills
• Ability to handle cash and transaction management
• Attention to detail in account and transaction handling

Key Skills

• Customer service excellence
• Cash handling and transaction processing
• Account management
• Problem-solving
• Accuracy and attention to detail

Working Conditions

This is a branch-based position located in Addis Ababa, Ethiopia.