Client Service Representative

A dynamic team is expanding and looking for the right talent.

International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.ICL would like to fill the following vacant positions under the Client Relations Department by inviting all qualified and competent applicants:Job Title:                                Client Service RepresentativeRequired No: -                      1 (one) Employment Status:            PermanentReport to       :                       Client Relations ManagerLocation         :                       AA1 (Addis Ababa) Department  :                       Client Relations DepartmentSalary             :                       As per the company scaleRESPONSIBILITIESAssist account clients with:Follow up on incoming samples and timely outgoing of resultsproper sample collection technique according to ICL SOPPricing rates and panel grouping,Settlement of invoicesuse of web order for placing test orders as well as retrieving resultsServe as a representative of ICL to respective clients with the utmost respect and capacityRegistering and monitoring of daily sales volume from clientsRegister daily incoming scheduled tests, follow result turnaround time and check clients for timely result deliveryRefilling supplies and monitoring of usage compared to incoming tests and samplestroubleshoot problems on invoices and encourage customers to pay the amount in due dateCollecting service payments from clients and transferring to the cashier Troubleshoot any extended problems that may arise between ICL and account clinicsVisiting each client at least once a month and conduct comprehensive client satisfaction survey Daily check for sample and payment issues from Oracle (BI) for prepayment clients and inform the clients to refill advance payment when balance reached 50% of usage Generating Client Service work list for CSNOTE twice a day from LIS Clear all incomplete data (CSNOTE, STAT, Urgent, to be deleted …) on daily basis from Laboratory information System (LIS)Find and promote ICL laboratory service for new clients in addition to follow up of existing clients’ services to monitor the level of service renderedInvestigate the reason for deleted data in LIS and bring for the Manager Passing information on discontinued, resumed and new tests for credit clientsReporting results with fax, email or telephone when is necessaryFollowing all SOPs in procedure of dutiesReporting and giving upda...