Branch Manager I

Organization Background

Buusaa Gonofaa Microfinance (BG MFI) is a non-bank profit-making financial institution licensed under Proclamation No 40/1996 and supervised by the National Bank of Ethiopia. We are seeking a suitable candidate to fill the Branch Manager I position.

Job Summary

The Branch Manager I is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, customer service, and security and safety of staff and branch operations in accordance with Buusaa Gonofaa's objectives. The position holder provides leadership, training, and supervision, and delegates day-to-day operations to the customer service officer and other branch personnel.

Key Responsibilities

• Manage daily branch operations, including loan disbursements, repayments, and savings transactions
• Ensure delivery of transparent, client-focused, and timely financial services
• Monitor loan portfolio performance and support actions to maintain acceptable PAR levels
• Promote savings mobilization and ensure proper account management in compliance with regulations
• Implement standardized procedures for client onboarding, loan processing, and record keeping
• Ensure compliance with NBE directives, AML/KYC requirements, and internal controls
• Supervise branch staff and support performance management and basic capacity building
• Manage branch cash, assets, and facilities to ensure security and operational continuity
• Prepare and submit routine branch operational and financial reports on time
• Support community outreach, client education, and adoption of institutional products and services
• Perform other duties as assigned by the direct supervisor