After Sales Manager

About the Role

Lead and manage the after-sales team to achieve sales targets and enhance customer satisfaction. This position involves developing strategies, monitoring performance, and ensuring seamless service delivery.

Key Responsibilities

• Lead and manage the after-sales team to achieve sales targets and enhance customer satisfaction
• Develop and implement strategies to improve after-sales service processes and customer engagement
• Monitor customer feedback and resolve issues promptly to maintain high service standards
• Collaborate with sales and technical teams to ensure seamless transition from sales to after-sales service
• Analyze sales data and customer trends to identify opportunities for improvement and growth
• Train, mentor, and support team members to enhance their skills and performance
• Create and maintain strong relationships with key clients to foster loyalty and repeat business
• Prepare regular reports on after-sales performance and present findings to senior management
• Manage budgets related to after-sales services and ensure cost-effective operations
• Ensure compliance with company policies and industry regulations in all after-sales activities

Company Information

Employer: Hagbes Private Limited Company

Location: Addis Ababa, Ethiopia