UNDERWRITER: PERSONAL LINES

An established and reputable insurance company is looking for an experienced Personal Lines Underwriter to join their dynamic team. This role offers an excellent opportunity for a skilled underwriting professional to deepen their expertise and advance their career within a respected organisation. Youll play a key role in assessing risk, supporting business growth, and contributing to a high‑performing underwriting function. - Formal Education- Matric - NQF 5 in Short-Term Insurance - Regulatory Exam Level 1 - A minimum of four (4) years Personal Underwriting experience - Personal Lines Class of Business - DOFA confirmation from FSB - Cardinal 360 system experience will be an advantage will enable you to fullfill the following duties: - Effectively maintaining underwriting standards and providing quality client service:- Issuing new policies, renewals, and endorsements on the C360 System; - Prepare new business quotes; - Underwrite in accordance with standards, policies and procedures; - Support the sales team in acquiring and retaining profitable business; - Attend to administration and written communication; - Ensure that all documentation is processed accurately & correctly; - Ensure documentation is checked and authorised if appropriate prior to dispatch; - Ensure queries are resolved as per company standards; - Negotiating renewal terms and preparing the renewal documentation; - Ensure renewal reviews are completed timeously; - Ensure retentions are calculated; - Request and monitor survey and survey requirements as per laid down procedures; - Correct unprofitable policies; - Ensure policies are not overexposed; - Checking policies before sending to clients; - Telephone contact with clients when they phone in with queries or amendments/ additional covers; - Saving all work electronically. - Service delivery to ensure customer satisfaction:- Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards; - Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved; - Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals; - Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery. - Maintain effective people practices:- Align own behaviour with the organisation's culture and values; - Share and transfer product, process, and systems knowledge to colleagues; - Collaborate and work with the Underwriting team to ensure required s