Reception Manager - Hennops

About the Role

This vacancy presents an opportunity to join a leading organization. You will be responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times, providing members with a positive first impression and maximizing member satisfaction.

Key Responsibilities

• Manage and oversee the Reception desk operations
• Train and supervise Receptionist staff
• Assist with Club Administration when necessary
• Handle cash management
• Communicate effectively with members and staff
• Monitor access and overrides for staff and members
• Manage reception stock control
• Resolve member complaints promptly and professionally
• Conduct group exercise classes as required

Required Experience and Competencies

• Previous experience in a front desk or welcome desk position (advantageous)
• Proven track record in managing staff, planning, organizing, conflict handling, and problem-solving
• Advanced levels of administrative accuracy
• Excellent communication skills with the ability to liaise at all levels
• Ability to motivate staff and lead by example
• Display uncompromising levels of honesty and integrity
• Friendly and efficient demeanor
• High energy levels
• Intermediate PC skills
• Ability to work shifts
• Reliable transport

Location

Centurion, South Africa