Customer Support Assistant

We are looking for a qualified candidate to fill this position.

Customer Support Assistant 2026-05-14T04:57:06+00:00

Spear Motors Limited https://www.spearmotors.net/

FULL_TIME

Plot M428 - Jinja Road - Nakawa Kampala Uganda 00256 Uganda

Business Management and Administration Customer Service, Admin & Office, Communications & Writing

UGX

  MONTH

2026-05-20T17:00:00+00:00     8

EXCITING CAREER OPPORTUNITY - JOB ADVERT Spear Motors Ltd, the sole distributor for Mercedes-Benz Group AG, Daimler Trucks AG and Stellantis (Jeep), seek to recruit a competent and vibrant “Customer Support Assistant” at Spear Motors Limited. Customer Support Assistant – 01 Job PurposeTo promptly and professionally respond to customer inquiries received through phone calls, WhatsApp, email, social media and other approved communication channels, ensuring customers receive timely feedback, accurate information and proper guidance. Key Roles and Responsibilities

Answer customer calls promptly and professionally. Respond to inquiries through phone, WhatsApp, email and social media. Provide basic information about company products, services and departments. Record customer inquiries, complaints and follow-up issues accurately. Escalate unresolved, urgent or sensitive matters to the supervisor. Follow up customer issues with relevant departments. Maintain proper records of customer interactions and feedback. Prepare weekly reports on inquiries, complaints and customer feedback. Support basic customer care and communication duties as assigned.

Qualifications

Degree in Business Administration, Marketing, Customer Care, Public Relations, Mass Communication, Office Administration or a related field. Basic computer knowledge, especially Microsoft Word, Excel and email.

Required Skills and Attributes

Excellent communication and interpersonal skills. Good telephone handling and customer care skills. Strong listening and follow-up skills. Ability to use WhatsApp, email and social media professionally. Smart, polite, presentable and professional. Energetic, vibrant, quick to learn and able to work with minimum supervision.

Answer customer calls promptly and professionally. Respond to inquiries through phone, WhatsApp, email and social media. Provide basic information about company products, services and departments. Record customer inquiries, complaints and follow-up issues accurately. Escalate unresolved, urgent or sensitive matters to the supervisor. Follow up customer issues with relevant departments. Maintain proper records of customer interactions and feedback. Prepare weekly reports on inquiries, complaints and customer feedback. Support basic customer care and communication duties as assigned.

Excellent communication and interpersonal skills. Good telephone handling and customer care skills. Strong listening and follow-up skills. Ability to use WhatsApp, email and social media professionally. Smart, polite, presentable and professional. Energetic, vibrant, quick to learn and able to work with minimum supervision.

Degree in Business Administration, Marketing, Customer Care, Public Relations, Mass Communication, Office Administration or a related field. Basic computer knowledge, especially Microsoft Word, Excel and email.

bachelor degree

12

JOB-6a[voir contact]

Vacancy title:Customer Support Assistant [Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service, Admin & Office, Communications & Writing] Jobs at:Spear Motors Limited Deadline of this Job:Wednesday, May 20 2026 Duty Station:Plot M428 - Jinja Road - Nakawa | Kampala | Uganda SummaryDate Posted: Thursday, May 14 2026, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about Spear Motors Limited Spear Motors Limited jobs in Uganda JOB DETAILS: EXCITING CAREER OPPORTUNITY - JOB ADVERT Spear Motors Ltd, the sole distributor for Mercedes-Benz Group AG, Daimler Trucks AG and Stellantis (Jeep), seek to recruit a competent and vibrant “Customer Support Assistant” at Spear Motors Limited. Customer Support Assistant – 01 Job PurposeTo promptly and professionally respond to customer inquiries received through phone calls, WhatsApp, email, social media and other approved communication channels, ensuring customers receive timely feedback, accurate information and proper guidance. Key Roles and Responsibilities

Answer customer calls promptly and professionally. Respond to inquiries through phone, WhatsApp, email and social media. Provide basic information about company products, services and departments. Record customer inquiries, complaints and follow-up issues accurately. Escalate unresolved, urgent or sensitive matters to the supervisor. Follow up customer issues with relevant departments. Maintain proper records of customer interactions and feedback. Prepare weekly reports on inquiries, complaints and customer feedback. Support basic customer care and communication duties as assigned.

Qualifications

Degree in Business Administration, Marketing, Customer Care, Public Relations, Mass Communication, Office Administration or a related field. Basic computer knowledge, especially Microsoft Word, Excel and email.

Required Skills and Attributes

Excellent communication and interpersonal skills. Good telephone handling and customer care skills. Strong listening and follow-up skills. Ability to use WhatsApp, email and social media professionally. Smart, polite, presentable and professional. Energetic, vibrant, quick to learn and able to work with minimum supervision.

Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedureIf you meet the above requirements, please send in your application with copies of your academic certificates/testimonials, curriculum vitae indicating three referees and their respective addresses/daytime telephone contacts to: The Human Resource Manager Spear Motors Limited Plot M428 - Jinja Road - Nakawa Email: [voir contact] Deadline for Submission: Wednesday 20th May 2026 Only shortlisted candidates will be contacted. All Jobs | QUICK ALERT SUBSCRIPTION