Manager Fintech Distribution

Position Overview

An exciting opportunity has arisen for a motivated professional to lead the development and execution of strategies for the acquisition, onboarding, enablement, and performance management of Super Agents, agents, and merchants across the Bank's fintech distribution network.

Job Purpose

To drive the growth, efficiency, and sustainability of the agency network, ensuring delivery of reliable, accessible, and high-quality financial services to both bank and wallet customers.

Reports To

Regional Business Head

Key Responsibilities

Strategy & Network Growth

• Develop and execute strategies to expand the super-Agent, merchant, and agent network in line with business targets
• Identify high-potential markets and drive penetration across assigned regions with key locations
• Monitor industry trends and competitor activity to inform distribution strategy

Acquisition & Onboarding

• Oversee super-Agent, merchant, and agent acquisition campaigns, activations, and partnerships
• Ensure effective and compliant onboarding processes across the network
• Drive branding and visibility initiatives to support network growth and uptake

Training & Capability Building

• Lead training of super-Agent, merchants, and agents on products, systems, and processes
• Provide continuous coaching to improve performance and service delivery

Performance Management

• Monitor performance metrics for the network and provide regular reports to Management, including onboarding numbers, activity rates, transaction volumes, revenue, and float growth
• Analyse recruitment campaigns and strategies to measure effectiveness and generate insights to optimize agent performance

Job Details

• Employment Type: Full-Time
• Location: Kampala, Uganda
• Salary Currency: UGX (Monthly)
• Category: Finance, Management, Business Operations, Sales & Retail