IT Support Intern

About Agent Banking Company

Agent Banking Company is dedicated to transforming Uganda's financial landscape through the provision of scalable, secure, and interoperable financial services platforms. With our integrated suite of services, we enable banks, MDIs, MFIs, SACCOs, fintechs, and other financial institutions to enhance their service delivery, expand their reach, and reduce operational costs.

Job Summary

The IT Support Intern provides first-line technical support to both internal staff and external clients, ensuring smooth day-to-day system operations. The role focuses on resolving basic technical issues, supporting system access, and maintaining service quality while gaining hands-on experience in a fintech-driven, customer-centric environment.

Key Responsibilities

Day-to-Day Client Support

• Provide Level 1 support for hardware, software, and network-related issues
• Respond to client queries via ticketing systems, email, or phone
• Troubleshoot basic issues and escalate complex cases to senior engineers
• Support both internal users (staff) and external clients (platform users, partners)

System Setup & User Enablement

• Assist in onboarding and offboarding processes (account setup, access provisioning, device configuration)
• Configure laptops, applications, and collaboration tools
• Support client access to fintech platforms and resolve login/access issues

Incident Logging & Documentation

• Log, track, and update tickets in the IT service management system

Location

Muyenga, Kampala, Uganda

Employment Type

Internship