Terms of Reference Hiring a Professional Firm to Provide Membership Services Support and Recovery 

Introduction

Rwanda Hospitality Association (RHA) is one of seven associations operating under the Rwanda Chamber of Tourism (RCT), a private-sector umbrella organization representing Rwanda's tourism and hospitality industry.

These associations include:

• Rwanda Tours and Travel Association
• Rwanda Hospitality Association
• Rwanda Safari Guides Association
• Rwanda Association of Travel Agencies
• Rwanda Association of Professional Conference Organizers
• Rwanda Community-Based Tourism Association
• Rwanda Tourism and Hospitality Educators Association

The Chamber of Tourism is a membership-based organization mandated to promote, coordinate, and strengthen the tourism private sector by enhancing professional standards, improving service delivery, advocating for members' interests, and contributing to sustainable development of Rwanda's tourism industry.

RHA represents hospitality establishments, restaurants, bars, and nightclubs across the country and aims to improve efficiency in member services. In this context, RHA seeks to enhance operational effectiveness and ensure that members receive timely and consistent services.

Background and Rationale

As part of its strategic focus, RHA intends to strengthen its membership services support and recovery system while improving the coordination of member engagement activities.

Efficient membership recovery will include:

• Invoice issuance
• Payment follow-ups
• Collection management
• Member support to ensure RHA operational sustainability

Given the growing number of members and the need for structured coordination at zone levels, RHA requires a qualified professional company to manage and streamline these responsibilities. The selected company will work closely with RHA leadership, zone leaders, and the Rwanda Chamber of Tourism Secretariat to ensure effectiveness.