Customer Technical Support Agent

A reputable organization seeks a dedicated individual for this role.

Customer Technical Support Agent 2026-05-11T07:13:47+00:00

Yas Tanzania https://yas.co.tz/

FULL_TIME

Dar es Salaam Dar es Salaam 00000 Tanzania

Professional Services Computer & IT, Customer Service

TZS

MONTH

2026-05-15T17:00:00+00:00

8 Customer Technical Support Agent Qualifications and experience

Degree in IT, Telecommunications or related field 1-2 years’ experience in a technical support field or ISP

Core responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot technical issues (internal, network, devices etc.) Log and track all customer interactions and issues in the system Escalate complex or unresolved issues to the relevant departments Follow up with customer to ensure issues are fully restored from an end-to-end process Provide clear guidance and instructions to customers in simplified terms Monitor service performance and report recurring issues Maintain a high level of customer service and professionalism at all times.

Competencies

Communication and interpersonal skills Time Management Customer-Focus mindset Fluent in both English and Swahili (Written and spoken)

Official statement “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”. Respond to customer inquiries via phone, email, or chat in a timely and professional manner.Diagnose and troubleshoot technical issues (internal, network, devices etc.)Log and track all customer interactions and issues in the systemEscalate complex or unresolved issues to the relevant departmentsFollow up with customer to ensure issues are fully restored from an end-to-end processProvide clear guidance and instructions to customers in simplified termsMonitor service performance and report recurring issuesMaintain a high level of customer service and professionalism at all times. Communication and interpersonal skillsTime ManagementCustomer-Focus mindsetFluent in both English and Swahili (Written and spoken) Degree in IT, Telecommunications or related field

bachelor degree

12

JOB-6a0181ab284b1

Vacancy title:Customer Technical Support Agent [Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Customer Service] Jobs at:Yas Tanzania Deadline of this Job:Friday, May 15 2026 Duty Station:Dar es Salaam | Dar es Salaam SummaryDate Posted: Monday, May 11 2026, Base Salary: Not Disclosed

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JOB DETAILS:Customer Technical Support Agent Qualifications and experience

Degree in IT, Telecommunications or related field 1-2 years’ experience in a technical support field or ISP

Core responsibilities

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot technical issues (internal, network, devices etc.) Log and track all customer interactions and issues in the system Escalate complex or unresolved issues to the relevant departments Follow up with customer to ensure issues are fully restored from an end-to-end process Provide clear guidance and instructions to customers in simplified terms Monitor service performance and report recurring issues Maintain a high level of customer service and professionalism at all times.

Competencies

Communication and interpersonal skills Time Management Customer-Focus mindset Fluent in both English and Swahili (Written and spoken)

Official statement “We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”. Only shortlisted applicants will be contacted”. Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedureClick Here to Apply Now

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