Assistant Manager – Digital Products & Channels

Position Overview

Join NCBA Bank, a growing organization that values talent and commitment. As Assistant Manager – Digital Products & Channels, you will support the development, management, and optimization of the bank's digital products and channels—including cards, mobile banking, internet banking, and electronic payment solutions—to enhance customer experience, drive adoption, and deliver on business growth objectives.

Key Accountabilities

Product Development (30%)

• Manage the day-to-day performance and lifecycle of digital products and channels
• Support product enhancements, updates, and process automation to improve efficiency and usability
• Monitor digital product performance, usage trends, and customer feedback to identify improvement opportunities
• Collaborate with IT, Operations, Marketing, and Business teams to ensure smooth system functionality and customer onboarding
• Support the implementation of digital transformation initiatives and ensure compliance with regulatory and security standards
• Drive awareness, adoption, and customer engagement across digital platforms
• Provide input into strategic planning and budgeting for digital channels

Channel Adoption & Growth

• Champion the utilization of digital products and channels as preferred delivery channels across sales and relationship teams through sales drives, campaigns, and staff training
• Contribute to overall customer base growth for the bank through partnerships with internal and external service providers
• Address product gaps that impair client value propositions in a timely manner
• Ensure customer insights through effective segmentation and partnership to understand customer and segment needs
• Implement appropriate procedures in line with bank requirements and processes

Job Details

• Employment Type: Full-Time
• Location: Dar es Salaam, Tanzania
• Relevant Categories: Banking; Management; Business Operations; Computer & IT