Market Intelligence, Research and Development Lead

About NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

This role will drive NBC Bank's research and development agenda by providing deep market insights, monitoring economics and competitive dynamics, understanding customer insights and behaviour, and identifying emerging trends that influence product design, operational efficiency, and strategic decision-making.

Key responsibilities include research and development, economic intelligence and forecasting, market dynamics analysis, consumer behaviour understanding, time-to-market acceleration, product efficiency, and process optimization. This role will lead transformation initiatives to streamline processes, accelerate time-to-market, optimize products, and enhance customer experience, ensuring the bank remains competitive, agile, and customer-centric.

Market Intelligence & Research

• Lead end-to-end market intelligence, including industry scanning, competitive analysis, regulatory trends, and macroeconomic monitoring
• Conduct research on consumer behaviours, customer needs, and emerging market expectations
• Identify strategic opportunities, threats, and unmet customer needs to inform business strategy
• Produce insights and reports that support senior leadership decision-making
• Evaluate external trends such as fintech innovations, payments evolution, digital banking practices, and global banking benchmarks

Research & Development

• Drive NBC's Research and Development agenda by exploring new technologies

Position Details

• Employment Type: Full-Time
• Location: Head Office, Dar es Salaam, Tanzania
• Industry: Banking, Management, Advertising & Marketing, Business Operations, Finance
• Reports to: Management level