Lodge Manager

About the Role

Makhasa Private Game Lodge is seeking an experienced Lodge Manager to oversee all operational, health, safety, and staff welfare functions. You will be responsible for managing the leadership team, ensuring exceptional guest experiences, and maintaining the highest operational standards across the lodge.

Key Responsibilities

• Manage the Head of Department (HOD) team in all operational, health, safety, and staff welfare functions
• Ensure guest experiences meet and exceed expectations, with prompt and professional resolution of any complaints
• Maintain all operational standards across all lodge departments
• Assign daily tasks to the HOD team, organize workflows, and ensure team members understand their duties and expected standards
• Monitor team productivity and provide constructive feedback
• Oversee lodge maintenance to ensure compliance with established standards
• Manage lodge finances to optimize operations, control expenses, and identify cost-saving opportunities
• Interact professionally with guests and represent the lodge's interests
• Provide regular reports to the Director on all aspects of lodge operations
• Create and maintain a safe, healthy working environment, including management of staff meals and accommodation
• Facilitate information sharing between management and departmental teams to prevent miscommunication and ensure smooth operations
• Build and maintain strong relationships with the local community, suppliers, and contractors
• Uphold and communicate the company's vision, mission, and business ethics with the team

Requirements

• Grade 12 certification
• Formal hospitality qualification
• 3–5 years' experience as a Lodge Manager in a 4- or 5-star game lodge
• Strong operational knowledge of all lodge departments
• Knowledge and understanding of South African Labour Laws
• Knowledge and understanding of the Health and Safety Act and requirements
• Knowledge and understanding of good labour practices and HR procedures
• Excellent communication skills