People & Culture Manager

About Epic Hotel

Epic Hotel is a dynamic and growing hospitality destination committed to delivering exceptional guest experiences through outstanding service and a high-performing team culture. We are seeking an experienced and passionate People & Culture Manager to lead our people strategy and support the hotel's continued growth and operational excellence.

The Role

As the People & Culture Manager, you will be responsible for overseeing all HR functions within the hotel. You will play a key role in building a positive workplace culture, ensuring compliance with labour laws, and driving employee engagement and performance across all departments.

Key Responsibilities

• Lead and manage the full recruitment and onboarding process
• Develop and implement HR policies and procedures in line with local labour laws
• Oversee employee relations, including disciplinary processes and grievance handling
• Support department heads with performance management and workforce planning
• Drive employee engagement, retention, and training initiatives
• Ensure accurate HR administration, reporting, and record-keeping
• Manage payroll coordination, benefits, and staff welfare programs
• Promote a strong service culture aligned with the hotel's brand values

Experience & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum of 3–5 years' HR experience, preferably within the hospitality industry
• Proven experience in employee relations and labour law compliance
• Professional HR certification (advantageous)

Skills & Competencies

• Strong leadership and interpersonal skills
• Excellent communication and conflict resolution abilities
• High level of integrity and confidentiality
• Strong organisational and administrative skills
• Ability to work in a fast-paced, service-driven environment
• Sound knowledge of local labour legislation

Position Details

Location: Nyagatare, Rwanda

Department: Human Resources

Reports to: General Manager