Assistant IT Officer (Re

About Mantis Kivu Marina Bay Hotel

Mantis Kivu Marina Bay Hotel is a lakeside hospitality property located in Rusizi, Kamembe in the Western Province, Rwanda. The hotel delivers warm Rwandan hospitality supported by international service standards. The property is committed to operational excellence, data security, innovation, and guest satisfaction through reliable and efficient technology systems.

Position Overview

Department: Information Technology (IT)

Location: Rusizi (Kamembe), Western Province, Rwanda

Reports to: IT Officer / IT Manager

Main Role Purpose

The Assistant IT Officer supports the daily IT operations of the hotel by ensuring the smooth functioning of technology infrastructure, systems, and guest-facing applications. The role contributes to system reliability, data protection, and timely technical support in accordance with hotel policies and best practices.

Key Responsibilities

IT Operations & Support

• Provide first-level technical support for hardware, software, and network-related issues
• Monitor, manage, and resolve IT support requests in a timely manner
• Create and submit daily IT incident reports to the IT Officer
• Escalate unresolved or critical IT issues to the IT Officer for further support
• Support the deployment, upgrade, and maintenance of hotel systems including PMS, POS, and CRM platforms

Systems, Network & Infrastructure

• Assist in installing, repairing, and maintaining CCTV cameras, access points, switches, and servers
• Make RJ45 patch cords and keystones, and run network cabling during IT operations
• Support audiovisual equipment setup including mixers, projectors, speakers, microphones, and conference room systems
• Ensure smooth operation of guest-facing technologies such as Wi-Fi and entertainment systems
• Ensure server rooms and IDFs are clean, organized, and well maintained