Chief Shared Service Officer

JOB ADVERTISEMENT.

Rwanda Interlink Transport Company (RITCO Ltd) is a public-private entity providing sustainable solutions to public transport for both rural and urban populations.

We are looking for an interested and qualified candidate to apply for the position of Chief Shared Service Officer.

The Chief Shared Service Officer reports directly to the Chief Executive Officer.

Main Responsibilities

The CSSO will be responsible for the following tasks:

Chief Shared Services Officer will be responsible for coordinating all activities related to the development, implementation, and review of the company's strategic plan in accordance with RITCO’s vision and mission; Managing the administrative function of RITCO and coordinating office processes and procedures to ensure organizational and operational effectiveness and efficiency;  Managing and overseeing all aspects under the functions of; Human resources, procurement management, logistics, IT systems, and garage services;  Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes; Lead the process of developing all operational procedure manuals required by RITCO;  Support the Management Team with business planning activities, providing practical and creative input in the development of new business initiatives.; Design the current and future strategic and operational plans bringing discipline to the strategic decision-making process to manage the effective use of business resources.  Acts as a liaison between RICTO and clients and/or other stakeholders.  Provide mentoring to all employees, including management team members.  Motivate and drive the teams and colleagues to achieve both the overall company targets and key performance objectives.  Oversee and Coordinate with human resources departmental activities including recruitment, capacity building, and retention of company staff.  Lead and supervise staff performance appraisal at the end of every financial year. Design an appropriate tool for setting periodic staff performance targets. Propose a motivation package for employees in terms of bonuses and other benefits to ensure staff retention  Organize and oversees all garage activities. Provide diary guidance of overall garage operations. Undertake any other task that may be assigned by the CEO. Job Requirements and Qualifications.

Master’s degree in Economics, Public administration and management,Trade, HR,and Business Administration. Must possess a professional qualification relevant to Procurement or Human Resources Management including Certified Human Resources Professional (CHRP) or Certified Procurement Professional (CPP); 5 years of progressive working experience in the area of human resources and administration or Procurement in a recognized institution;  Must have a good knowledge and understanding of human resource function, procurement, administration, and logistics management. Experience in accounts management, including budgeting, forecasting, and audit compliance; Must have good knowledge of IT (operating certain software); Experience in managing facilities and services for big organizations; A strong proven track record in relationship building and management; Strong analytical and problem-solving skills; Experience in organizational performance management systems; Experience in Monitoring and Evaluation Frameworks; Excellent communication and interpersonal skills;  Fluent in English /French and Kinyarwanda. The interested candidates are requested to submit their application letters together with a detailed CV, Academic certificates, updated criminal record certificate and a copy of ID (All documents must be scanned as one document) and sent at [Email hidden] not later than 20th May 2026 at 5:00 PM.

Only the candidates who meet the above requirements will be shortlisted for the interview.

Done at Kigali, Thursday 07, May,2026

NKUSI Godfrey 

Chief Executive Officer.

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