Outlet Supervisor

About the Role

Yalelo Uganda is seeking an experienced Outlet Supervisor to oversee the daily operations of our outlet. In this role, you will implement strategies to enhance customer satisfaction, meet sales and profitability goals, and manage outlet staff effectively.

Key Responsibilities

• Drive customer service excellence across all aspects of the outlet, including store appearance, merchandise display, product placement, outlet layout, and selling procedures
• Deliver an excellent customer experience at all times, ensuring customer needs are met and exceeded
• Meet sales goals by training, motivating, mentoring, and providing feedback to outlet staff
• Process customer orders and payments using the outlet's Point of Sale (POS) system, including cash register functions, sales transactions, pricing verification, and receipting
• Enforce proper icing techniques throughout processing to maintain fish freshness
• Develop and maintain comprehensive knowledge of fish products, including new lines and offers, and share that knowledge confidently with customers and colleagues
• Supervise proper handling of fish throughout processing activities to prevent product damage
• Manage all banking functions related to the outlet, including deposits and change requirements
• Supervise and motivate the outlet team to meet sales objectives through training and mentoring
• Contribute business strategies to attract new customers, expand outlet traffic, and enhance profitability
• Ensure compliance with quality, housekeeping, and food safety management systems
• Develop productive and long-term relationships with customers and team members

Position Details

• Location: Lira, Uganda
• Employment Type: Full-time
• Positions Available: 3