Officer – Enterprise Networks

We are looking for a qualified candidate to fill this position.

Officer – Enterprise Networks 2026-05-13T05:21:37+00:00

Diamond Trust Bank Uganda Limited

FULL_TIME

On Site Kampala 00256 Uganda

Banking Computer & IT, Management, Science & Engineering

UGX

MONTH

2026-05-15T17:00:00+00:00

8 Background information about the job or company (e.g., role context, company overview) Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team. Responsibilities or duties Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure Key Accountabilities (Duties and Responsibilities): Network Management. Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly. Configuration: Configure and maintain network devices, including routers, switches, and firewalls. Security and Compliance Security Implementation: Implement and enforce network security protocols and measures to protect data integrity. Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards. Documentation Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance. Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions. Project Participation Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations. Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth. Performance Reporting Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review. Analyze Metrics: Review network metrics to identify trends and areas for improvement. People Collaboration Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services. Vendor Management: Collaborate with vendors for network equipment procurement and support. Support and Troubleshooting Technical Support: Provide technical support for network-related issues to internal users and teams. Troubleshooting: Diagnose and resolve connectivity issues and network failures. Key Performance Measures System availability Reduction in downtime Internal communication/publications Regular internal customer feedback Liaison with vendors & business people Liaison with software suppliers Reporting Relationships: jobs that report to this position directly and indirectly Direct Reports - N/A Indirect Reports - Enterprise Applications Team, Business Applications Team, Digital Applications Team, Desktop Support Team Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. Internal All IT Staff All other Departments Other bank staff (internal customers) External Vendors (External) Qualifications or requirements (e.g., education, skills) Ideal Job Specifications Academic Qualifications: Bachelor's Degree in Computer Science/Information Technology Be proactive and service/results oriented. Leadership Skills Good management, communication, and interpersonal skill. Job Competencies Technical Competencies Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank's operations and processes and excellent knowledge of Bank policies and procedures. Risk Management: Possess skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions. Compliance and Regulatory Framework: Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST to ensure network security and regulatory adherence. Conceptual and Analytical Skills: Possess strong analytical thinking, problem-solving abilities, network design understanding, and capacity planning skills. Technology Skills: Expertise in network architecture, configuration of routers and switches, network security, troubleshooting tools, and performance monitoring. Behavioural Competencies Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads. Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win. Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams. Experience needed 12 months Any other provided details (e.g., benefits, work environment, team info, or additional notes) Reports to: Head Enterprise Infrastructure Assurance of proper functioning of the bank’s IT network and communication systemsManagement of the network and communication systems teamSupport and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructureContinuously monitor network performance and reliability, identifying and resolving issues promptlyConfigure and maintain network devices, including routers, switches, and firewallsImplement and enforce network security protocols and measures to protect data integrityEnsure network infrastructure complies with relevant regulations and standardsDocument network configurations, processes, and procedures for reference and complianceContribute to internal knowledge bases with new findings and solutionsParticipate in network-related projects, such as upgrades, migrations, and new implementationsAssist in planning network capacity and scalability to meet organizational growthCreate regular reports on network performance, usage statistics, and security incidents for management reviewReview network metrics to identify trends and areas for improvementWork with IT teams and departments to ensure seamless integration of network servicesCollaborate with vendors for network equipment procurement and supportProvide technical support for network-related issues to internal users and teamsDiagnose and resolve connectivity issues and network failures Network ManagementNetwork MonitoringNetwork ConfigurationNetwork Security ImplementationCompliance ChecksDocumentation MaintenanceKnowledge Base UpdatesProject ParticipationCapacity PlanningPerformance ReportingMetrics AnalysisCross-Functional CollaborationVendor ManagementTechnical SupportTroubleshootingLeadership SkillsManagement SkillsCommunication SkillsInterpersonal SkillsKnowledge of Banking and Business OperationsRisk ManagementKnowledge of Compliance and Regulatory Framework (GDPR, PCI-DSS, NIST)Conceptual and Analytical SkillsProblem-solving abilitiesNetwork design understandingCapacity planning skillsExpertise in network architectureConfiguration of routers and switchesNetwork securityTroubleshooting toolsPerformance monitoringResults and Achievement OrientedPersonal EthicsNegotiation SkillsOral and report-writing skills Bachelor's Degree in Computer Science/Information TechnologyProactive and service/results orientedGood management, communication, and interpersonal skillWell round knowledge of ALL the Bank's operations and processesExcellent knowledge of Bank policies and proceduresSkills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptionsKnowledge of compliance standards such as GDPR, PCI-DSS, and NISTStrong analytical thinkingProblem-solving abilitiesNetwork design understandingCapacity planning skillsExpertise in network architectureConfiguration of routers and switchesNetwork securityTroubleshooting toolsPerformance monitoringHonest, fair, just but firm with self, and of high integrityGood negotiatorWell-developed oral and report-writing skillsAbility to work with, lead and build motivated teams

bachelor degree

12

JOB-6a040a6141cc8

Vacancy title:Officer – Enterprise Networks [Type: FULL_TIME, Industry: Banking, Category: Computer & IT, Management, Science & Engineering] Jobs at:Diamond Trust Bank Uganda Limited Deadline of this Job:Friday, May 15 2026 Duty Station:On Site | Kampala SummaryDate Posted: Wednesday, May 13 2026, Base Salary: Not Disclosed

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JOB DETAILS:Background information about the job or company (e.g., role context, company overview) Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team. Responsibilities or duties Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure Key Accountabilities (Duties and Responsibilities): Network Management. Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly. Configuration: Configure and maintain network devices, including routers, switches, and firewalls. Security and Compliance Security Implementation: Implement and enforce network security protocols and measures to protect data integrity. Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards. Documentation Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance. Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions. Project Participation Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations. Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth. Performance Reporting Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review. Analyze Metrics: Review network metrics to identify trends and areas for improvement. People Collaboration Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services. Vendor Management: Collaborate with vendors for network equipment procurement and support. Support and Troubleshooting Technical Support: Provide technical support for network-related issues to internal users and teams. Troubleshooting: Diagnose and resolve connectivity issues and network failures. Key Performance Measures System availability Reduction in downtime Internal communication/publications Regular internal customer feedback Liaison with vendors & business people Liaison with software suppliers Reporting Relationships: jobs that report to this position directly and indirectly Direct Reports - N/A Indirect Reports - Enterprise Applications Team, Business Applications Team, Digital Applications Team, Desktop Support Team Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. Internal All IT Staff All other Departments Other bank staff (internal customers) External Vendors (External) Qualifications or requirements (e.g., education, skills) Ideal Job Specifications Academic Qualifications: Bachelor's Degree in Computer Science/Information Technology Be proactive and service/results oriented. Leadership Skills Good management, communication, and interpersonal skill. Job Competencies Technical Competencies Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank's operations and processes and excellent knowledge of Bank policies and procedures. Risk Management: Possess skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions. Compliance and Regulatory Framework: Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST to ensure network security and regulatory adherence. Conceptual and Analytical Skills: Possess strong analytical thinking, problem-solving abilities, network design understanding, and capacity planning skills. Technology Skills: Expertise in network architecture, configuration of routers and switches, network security, troubleshooting tools, and performance monitoring. Behavioural Competencies Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads. Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win. Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams. Experience needed 12 months Any other provided details (e.g., benefits, work environment, team info, or additional notes) Reports to: Head Enterprise Infrastructure Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedureInterested in applying for this job? Click here to submit your application now.If interested in the above position and meet the requirements indicated, please apply through the link below: Apply for this job Deadline for receiving applications is May 15, 2026

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