Customer Service Desk Officer at Fort Knox Group
Confidential
Lagos, Nigeria
Permanent
Published 1 week ago · Expires 1 month from now
Job description
## Title: Customer Service Desk Officer
About the Role
A dynamic team is expanding and looking for the right talent to join as a Customer Service Desk Officer.
Salary
₦150,000 Monthly Gross
Key Responsibilities
- Manage customer feedback, reporting, and complaints
- Handle escalations appropriately
- Manage gift vouchers and loyalty reward programs
Requirements
- OND, Trade Test, or Technical Training qualification
- 1-5 years of work experience
Required Skills
- Communication
- Empathy
- Problem-solving
- Product knowledge
- Documentation accuracy
- Conflict resolution
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