Junior Fast Track Claims Administrator (Cape Town)

Job Purpose

The Junior Claims Administrator will communicate with customers on all matters pertaining to fast track claims, ensuring efficient processing and customer satisfaction.

Key Responsibilities

• Liaise with customers and/or brokers on matters pertaining to windscreen and plumbing claims
• Contact clients and arrange appointments
• Appoint service providers to attend to claims promptly to assist clients
• Authorize or decline claims
• Handle queries relating to claims
• Process purchase orders on the internal system
• Liaise with customers on service-related issues
• Liaise with internal divisions and regions where applicable on claims issues
• Monitor the fast track claims process
• Follow up with service providers on the progress and completion of claims
• Assist with general administration duties

Required Qualifications

• Grade 12 (minimum requirement)
• Ability to arrange own transport to and from the workplace (own transport preferred)
• Computer literacy (MS Office, Excel, and Outlook)
• Ability to work in an organized manner with strong time management and prioritization skills
• Professional demeanor with excellent communication skills (well-spoken, good listening skills, and strong telephone skills)
• Problem-solving skills and ability to handle conflict professionally and responsibly
• Ability to adapt to change and work under pressure within given timelines
• Analytical mindset with meticulous attention to detail