Reservations & Administrative Officer at Karunguru Coffee and Tours ltd

About the Role

We are seeking a qualified professional to join our team in a Reservations & Administrative Officer position.

Required Qualifications

Education

• Minimum Diploma in Business Administration, Hospitality, or a related field

Experience

• At least 2 years of professional experience in a fast-paced Reservations, Booking, or Customer Service role
• Experience within the hospitality or tourism sector is preferred

Technical Proficiency

• High competency in CRM or PMS (Property Management Systems)
• Proficiency with shared digital workspaces (such as Google Calendar and Sheets)
• Professional email management skills

Key Competencies

Communication

• Exceptional phone and email etiquette
• Ability to handle sensitive guest information (such as dietary requirements) clearly and confidently

Attention to Detail

• Proven track record of high administrative accuracy
• Ability to meet strict, time-sensitive deadlines and SLAs (Service Level Agreements)