Coordinator, Enterprise Segment Support at MTN Ghana

Position Overview

MTN Ghana is seeking a Coordinator, Enterprise Segment Support to provide comprehensive operational support to the Small and Medium Enterprise (SME) and Large Enterprise (LE) Key Account Management teams. This role ensures that customer orders are accurately provisioned, billed, and monitored in accordance with MTN Ghana policies and committed timelines.

Key Information

• Position: Coordinator, Enterprise Segment Support
• MTN Level: 2
• Function: Enterprise Business
• Department: Enterprise Commercial Performance, Governance & Operations
• Location: Accra, Ghana
• Reports to: Manager, Enterprise Commercial Operations & Bid Management
• Employment Type: Full-Time
• Vacancy Reference: MTN-EBCES265

Job Summary

You will provide end-to-end operational support across multiple critical functions including:

• Customer onboarding and account creation
• Service activation and billing setup
• Order management
• Device procurement and delivery
• Auto-recharge processing
• Account reconciliation
• Sales operations tracking

Job Context

This role operates within a dynamic environment characterized by:

• Highly competitive telecommunication and ICT industry
• Rapidly evolving technology landscape
• Multi-regulated environment
• Environmental, social, and governance priorities
• Multinational setting with Technology Group best practices
• Performance-driven culture
• Diverse cultural environment
• Continuous infrastructural expansion
• Strategic partnerships

Primary Responsibilities

Customer Onboarding and Account Creation

• Create corporate accounts and perform service activations for new SME and LE clients per Key Account Manager (KAM) requests
• Verify completeness and accuracy of client and KAM requests against MTN onboarding requirements, including KYC documents, signed contracts, Ghana Card, business registration, tax certification, and NCA-required documentation
• Route verified onboarding requests to the Project Team and other implementation functions for service provisioning