Reservation Agent

About the Position

A dynamic team is expanding and looking for the right talent. The Reservation Agent will contribute to the hotel's performance by handling all reservation requests and assisting in maximizing room revenue and occupancy.

Job Summary

You will be responsible for the entire reservation process by providing prompt, efficient, and responsive service to guests to achieve a high level of guest satisfaction.

Key Responsibilities

• Process and confirm guest room reservations made by clients
• Follow procedures to process all room reservations, rates, confirmations, and hotel facilities information
• Maintain established filing system for all correspondence and collate reports as required
• Coordinate with other departments (front desk, housekeeping, sales) to ensure smooth operations
• Welcome and acknowledge all guests according to WHG standards and policies
• Anticipate and address guests' service needs
• Explain guarantee, special rate, and cancellation policies to callers
• Maximize revenue by up-selling guest rooms and recommending hotel facilities

Employment Details

• Employment Type: Full-Time
• Location: Ramada by Wyndham, Addis Ababa, Ethiopia
• Application Deadline: 15 days