AMU Supervisor

About the Role

A reputable organization seeks a dedicated individual for this AMU Supervisor position. This role involves managing AMU services operations while ensuring excellent customer service delivery and team coordination.

Key Responsibilities

• Communicate and facilitate with stakeholders on the provision of services, demonstrating attention to detail and providing excellent service
• Coordinate the lifecycle of service fulfillment processes, dispatching items promptly and precisely to maintain customer satisfaction
• Provide day-to-day administrative support to the AMU services teams to improve service delivery efficiency
• Record and store service delivery documentation, maintain detailed activity records, and follow up on service payments with the finance department
• Supervise and support workers under your direction, including performance evaluations and objective setting in accordance with HR policies and internal procedures
• Evaluate employee performance and recognize top performers while designing improvement plans for underperforming staff
• Perform related duties as assigned by the immediate supervisor

Required Skills and Qualities

• Outstanding teamwork abilities with strong collaboration skills
• Excellent attention to detail
• Strong administrative and organizational skills
• Customer service excellence
• Leadership and employee management capabilities
• Documentation and record-keeping proficiency

Location

Addis Ababa, Ethiopia