Technical Support and Customer Training Engineer

Provide comprehensive technical support to customers, addressing inquiries and resolving issues promptly.Conduct training sessions for customers to ensure effective use of products and services.Develop training materials and documentation to enhance customer understanding and engagement.Collaborate with engineering teams to relay customer feedback for product improvement.Maintain accurate records of customer interactions and technical issues for future reference.Assist in troubleshooting hardware and software problems to minimize downtime.Evaluate customer training needs and tailor programs accordingly.Participate in product demonstrations and presentations to potential clients.Stay updated on product features and industry trends to provide relevant support.Foster strong relationships with customers to build trust and loyalty.