Teamsmart Groupe S.A is looking for a Customer Service officer

About the Company

Teamsmart Groupe S.A is expanding operations and is actively recruiting talented professionals to support its growth initiatives.

Position Overview

We are seeking a dedicated Customer Service Officer to join the TAARA Mobility Platform team in Cameroon. As part of our founding team, you will play a critical role in delivering exceptional support during our commercial expansion across the South West Region.

Job Details

• Location: Buea and Limbe, South West Region, Cameroon
• Employment Type: Full-Time
• Probation Period: Six (6) months
• Available Positions: 1 Customer Service Officer role (part of 6 founding positions)

Role Objective

Provide comprehensive customer support to both platform users and drivers while maintaining high satisfaction standards and ensuring timely resolution of all service-related concerns.

Key Responsibilities

• Address customer and driver questions via telephone, messaging applications, and digital platforms
• Register, track, and resolve complaints according to designated procedures
• Maintain detailed records and documentation of all customer interactions
• Escalate unresolved issues to senior management when necessary
• Monitor online reviews and social media channels to identify service feedback
• Contribute to driver support initiatives and relay feedback to recruitment personnel
• Facilitate welcome communications and onboarding assistance for new users and organizational clients

Required Qualifications

• Higher National Diploma (HND) or Bachelor's Degree in any field
• Strong verbal and written proficiency in English
• Demonstrated patience, compassion, and problem-solving orientation
• Familiarity with messaging platforms, telephone communication, and basic customer relationship management systems
• Previous background in customer support, guest relations, or contact centre environments (preferred)

Performance Expectations

• Maintain customer satisfaction levels at or exceeding 90%
• Close all complaints within 24 hours
• Respond to inquiries within 10 minutes of receipt during business hours
• Prevent complaints from remaining unresolved for longer than 48 hours
• Support customer retention objectives

Compensation & Benefits

• Competitive salary package
• Performance-based incentive bonuses
• Health and wellness coverage
• Professional development and training opportunities
• Career growth and advancement pathways