Service Center Supervisor

About the Role

Sanlam Life Insurance Uganda Limited is recruiting a Service Center Supervisor to join our operations team. This position offers a strong platform to build a career in life insurance operations within a reputable, customer-focused organisation. You will gain hands-on exposure to customer experience, policy retention, underwriting support, and distribution operations, with clear opportunities for professional growth.

Position Details

• Location: Lira, Uganda
• Employment Type: Full-Time
• Industry: Professional Services
• Category: Management, Business Operations, Customer Service

About You

This role suits a practical and customer-oriented insurance professional who enjoys coordinating service delivery, supporting agents, and solving customer issues. You should be comfortable taking ownership, guiding others informally, and working across teams to deliver consistent service outcomes.

Key Responsibilities

• Coordinate service delivery across the service center
• Support insurance agents in their operations
• Manage customer issues and ensure timely resolution
• Contribute to policy retention initiatives
• Provide underwriting support as needed
• Support distribution operations
• Manage multiple service priorities with high attention to detail

Required Qualifications

• Bachelor's degree in Business Administration, Insurance, Finance, or a related field
• At least 2-5 years' experience in insurance operations, customer service, underwriting support, or a service center role
• High attention to detail and ability to manage multiple service priorities

Preferred Qualifications

• Professional insurance qualification
• Exposure to life insurance servicing, customer retention, or distribution support