IT Systems Engineer
Entreprise non précisée
CDD
Publiée il y a 1 semaine · Expire dans 3 semaines
Description du poste
VACANCY ANNOUNCEMENT
The Development Bank of Rwanda (BRD) Plc is Rwanda’s only National Development Bank mandated to support Rwanda’s Vision 2050 development agenda. Over the past five years, the bank has registered exponential growth contributing to socio-economic development, strengthening institutional and human capacity, fostering corporate governance and risk management practices.
The Bank is implementing the revised strategic plan for which is appropriately aligned to the country’s strategic direction enabling the Bank to unlock better value creation for its stakeholders by supporting entrepreneurs, addressing market failures, and impactful socioeconomic development.
To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:
Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.
To achieve its strategic mandate, BRD recognizes the importance of strengthening its human and institutional capital to drive sustainable development and ensure the Bank remains a center of excellence in the financial sector.
BRD is committed to respecting gender equality and disability norms. We promote gender-responsive practices. Qualified candidates particularly females and persons living with disabilities are encouraged to apply.
To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:IT Systems Engineer (2)
1. Background Information
Job Title: IT Systems Engineer
Job Grade: JG G- Officer
Department: IT & Digital Innovation
Reports to: Senior Manager, IT Operations
Direct Reports: N/A
Indirect Reports: N/A
2. Contract Terms – Open-Ended
3. Purpose of the Job
The IT System Engineer is responsible for ensuring the availability, performance, stability, and security of the Bank's on-premise and cloud systems. The role provides 1st and 2nd level support, focusing on core banking operational tools, enterprise applications, web platforms, and customer-impacting services. The position is customer-centric, ensuring high-quality support, proactive communication, and effective expectation management for both internal and external stakeholders.
4. Main Responsibilities of the Job
Operational Support (1st & 2nd Level)
Provide first-line and second-line support for banking operations tools, internal enterprise systems, and integrated platforms
Diagnose, troubleshoot, and resolve incidents within SLA, escalating to 3rd-level teams or vendors where required
Manage the full lifecycle of support tickets following BRD's standardized event/ticketing processes (ref. Event Management Tools BRD)
Perform root-cause analysis for recurring issues and contribute to preventive actions
Web Applications & Enterprise Platforms Support
Support web-base...
The Development Bank of Rwanda (BRD) Plc is Rwanda’s only National Development Bank mandated to support Rwanda’s Vision 2050 development agenda. Over the past five years, the bank has registered exponential growth contributing to socio-economic development, strengthening institutional and human capacity, fostering corporate governance and risk management practices.
The Bank is implementing the revised strategic plan for which is appropriately aligned to the country’s strategic direction enabling the Bank to unlock better value creation for its stakeholders by supporting entrepreneurs, addressing market failures, and impactful socioeconomic development.
To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:
Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.
To achieve its strategic mandate, BRD recognizes the importance of strengthening its human and institutional capital to drive sustainable development and ensure the Bank remains a center of excellence in the financial sector.
BRD is committed to respecting gender equality and disability norms. We promote gender-responsive practices. Qualified candidates particularly females and persons living with disabilities are encouraged to apply.
To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:IT Systems Engineer (2)
1. Background Information
Job Title: IT Systems Engineer
Job Grade: JG G- Officer
Department: IT & Digital Innovation
Reports to: Senior Manager, IT Operations
Direct Reports: N/A
Indirect Reports: N/A
2. Contract Terms – Open-Ended
3. Purpose of the Job
The IT System Engineer is responsible for ensuring the availability, performance, stability, and security of the Bank's on-premise and cloud systems. The role provides 1st and 2nd level support, focusing on core banking operational tools, enterprise applications, web platforms, and customer-impacting services. The position is customer-centric, ensuring high-quality support, proactive communication, and effective expectation management for both internal and external stakeholders.
4. Main Responsibilities of the Job
Operational Support (1st & 2nd Level)
Provide first-line and second-line support for banking operations tools, internal enterprise systems, and integrated platforms
Diagnose, troubleshoot, and resolve incidents within SLA, escalating to 3rd-level teams or vendors where required
Manage the full lifecycle of support tickets following BRD's standardized event/ticketing processes (ref. Event Management Tools BRD)
Perform root-cause analysis for recurring issues and contribute to preventive actions
Web Applications & Enterprise Platforms Support
Support web-base...