Customer Support Officer
Entreprise non précisée
CDI
Publiée dans 14 heures · Expire dans 3 semaines
Description du poste
CALL FOR APPLICATIONS — CUSTOMER SUPPORT OFFICER
Position: Customer Support OfficerLocation: KigaliType: Full-time
We are a fast-growing technology company developing software solutions used by schools, financial institutions, and other organizations across Rwanda. Our platforms support critical daily operations such as payments, reporting, communication, and service delivery. As our customer base continues to grow, we are looking for a committed and professional Customer Support Officer to join our team.
Key Responsibilities
Provide day-to-day support to clients using our software systems (schools and institutional clients)
Receive and respond to customer inquiries via phone, email, and messaging platforms
Assist users in system usage, troubleshooting, and issue resolution
Follow up reported issues with the technical team and ensure timely resolution
Train new clients on how to use the system
Monitor system usage and identify customer difficulties early
Document reported problems and maintain support records
Ensure high customer satisfaction and maintain strong relationships with clients
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field
Strong computer literacy (Internet, Email, Office applications)
Ability to learn software systems quickly
Good problem-solving and analytical skills
Excellent communication skills in English (Kinyarwanda and/or French is an added advantage)
High level of professionalism, patience, and customer care attitude
Preferred (Added Advantage)
Experience in customer service or technical support
Basic understanding of databases or accounting/school systems
Experience training users or conducting demonstrations
Personal Attributes
We are looking for someone who:
Is organized and reliable
Is patient with non-technical users
Can explain technical things in simple language
Is proactive and takes ownership of issues
Enjoys helping people and solving problems
What We Offer
Opportunity to work in a growing technology environment
Practical experience with real institutions and operational systems
Continuous learning and skill development
Competitive compensation based on competence and performance
How to Apply
Interested candidates should send:
Application letter
Updated CV
Copy of academic degree
to: [email masqué]
Application deadline: 23 February 2026
Only shortlisted candidates will be contacted.
Apply
Position: Customer Support OfficerLocation: KigaliType: Full-time
We are a fast-growing technology company developing software solutions used by schools, financial institutions, and other organizations across Rwanda. Our platforms support critical daily operations such as payments, reporting, communication, and service delivery. As our customer base continues to grow, we are looking for a committed and professional Customer Support Officer to join our team.
Key Responsibilities
Provide day-to-day support to clients using our software systems (schools and institutional clients)
Receive and respond to customer inquiries via phone, email, and messaging platforms
Assist users in system usage, troubleshooting, and issue resolution
Follow up reported issues with the technical team and ensure timely resolution
Train new clients on how to use the system
Monitor system usage and identify customer difficulties early
Document reported problems and maintain support records
Ensure high customer satisfaction and maintain strong relationships with clients
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field
Strong computer literacy (Internet, Email, Office applications)
Ability to learn software systems quickly
Good problem-solving and analytical skills
Excellent communication skills in English (Kinyarwanda and/or French is an added advantage)
High level of professionalism, patience, and customer care attitude
Preferred (Added Advantage)
Experience in customer service or technical support
Basic understanding of databases or accounting/school systems
Experience training users or conducting demonstrations
Personal Attributes
We are looking for someone who:
Is organized and reliable
Is patient with non-technical users
Can explain technical things in simple language
Is proactive and takes ownership of issues
Enjoys helping people and solving problems
What We Offer
Opportunity to work in a growing technology environment
Practical experience with real institutions and operational systems
Continuous learning and skill development
Competitive compensation based on competence and performance
How to Apply
Interested candidates should send:
Application letter
Updated CV
Copy of academic degree
to: [email masqué]
Application deadline: 23 February 2026
Only shortlisted candidates will be contacted.
Apply