Salesforce Administrator
Entreprise non précisée
CDD
Publiée il y a 3 jours · Expire dans 1 mois
Description du poste
Job title: Salesforce Administrator
Reports to: Salesforce Lead
Bridges to Prosperity
Bridges to Prosperity exists to innovate cost-effective rural infrastructural solutions through advocacy, evidence and technical assistance to promote safe access for geographically isolated communities through partnership with governments and donors.
We provide flexible work arrangements, comprehensive mental and physical wellness support, and annual salary reviews aligned with our compensation policy. Additionally, we offer opportunities for professional growth, allowing individuals to shape their own career paths through targeted development programs.
Job purpose
The Salesforce Administrator at Bridges to Prosperity provides essential user support and system maintenance for the organization's Salesforce platform across our global operations. This role serves as the primary point of contact for staff in multiple countries, troubleshooting issues, answering questions, and ensuring users can effectively use Salesforce in their daily work. The Administrator maintains data quality, manages user access and security, and implements basic configurations to meet evolving organizational needs. By delivering responsive technical support and training, this position enables various teams such as business development, programs and operations to maximize their use of Salesforce.
The Salesforce Administrator role will be based in the Kigali Office.
Duties and responsibilities
User Support & Training
Serve as the primary point of contact for Salesforce and TaroWorks inquiries, technical issues, and support requests from staff across all country offices, providing timely and effective resolutions
Diagnose and troubleshoot user challenges on both Salesforce and TaroWorks platforms, escalating complex technical issues to the Salesforce Lead
Deliver comprehensive onboarding training for new Salesforce and TaroWorks users, and continuous learning sessions to enhance platform proficiency and adoption rates
Provide flexible support coverage accommodating multiple time zones to ensure global staff receive consistent assistance across all systems
Work closely with the IT Coordinator and the rest of the systems team to ensure seamless integration across platforms and coordinated support for organization-wide technology initiatives
System Configuration & Maintenance
Configure and customize Salesforce components including objects, fields, page layouts, record types, and workflows to align with evolving organizational requirements
Administer user accounts, profiles, roles, permission sets, and sharing rules to maintain appropriate access levels and system security across Salesforce and TaroWorks
Design and build custom reports and dashboards
Develop and implement automation solutions using flows, process builder, and validation rules to streamline workflows and reduce manual effort
Conduct proactive system maintenance including data cleanup initiatives, and duplicate r...
Reports to: Salesforce Lead
Bridges to Prosperity
Bridges to Prosperity exists to innovate cost-effective rural infrastructural solutions through advocacy, evidence and technical assistance to promote safe access for geographically isolated communities through partnership with governments and donors.
We provide flexible work arrangements, comprehensive mental and physical wellness support, and annual salary reviews aligned with our compensation policy. Additionally, we offer opportunities for professional growth, allowing individuals to shape their own career paths through targeted development programs.
Job purpose
The Salesforce Administrator at Bridges to Prosperity provides essential user support and system maintenance for the organization's Salesforce platform across our global operations. This role serves as the primary point of contact for staff in multiple countries, troubleshooting issues, answering questions, and ensuring users can effectively use Salesforce in their daily work. The Administrator maintains data quality, manages user access and security, and implements basic configurations to meet evolving organizational needs. By delivering responsive technical support and training, this position enables various teams such as business development, programs and operations to maximize their use of Salesforce.
The Salesforce Administrator role will be based in the Kigali Office.
Duties and responsibilities
User Support & Training
Serve as the primary point of contact for Salesforce and TaroWorks inquiries, technical issues, and support requests from staff across all country offices, providing timely and effective resolutions
Diagnose and troubleshoot user challenges on both Salesforce and TaroWorks platforms, escalating complex technical issues to the Salesforce Lead
Deliver comprehensive onboarding training for new Salesforce and TaroWorks users, and continuous learning sessions to enhance platform proficiency and adoption rates
Provide flexible support coverage accommodating multiple time zones to ensure global staff receive consistent assistance across all systems
Work closely with the IT Coordinator and the rest of the systems team to ensure seamless integration across platforms and coordinated support for organization-wide technology initiatives
System Configuration & Maintenance
Configure and customize Salesforce components including objects, fields, page layouts, record types, and workflows to align with evolving organizational requirements
Administer user accounts, profiles, roles, permission sets, and sharing rules to maintain appropriate access levels and system security across Salesforce and TaroWorks
Design and build custom reports and dashboards
Develop and implement automation solutions using flows, process builder, and validation rules to streamline workflows and reduce manual effort
Conduct proactive system maintenance including data cleanup initiatives, and duplicate r...