Tender Notice for Providing Repair and Maintenance Services
Entreprise non précisée
Fixed-term
Published 4 days ago · Expires 1 month from now
Job description
Date: 16th February 2026
TENDER INVITATION LETTER
Tender Reference No.: REF: ISN/RME/001/2026Tender Title: Providing Repair and Maintenance Services
Icyerekezo Sacco Nyarugenge (ISN)
License Registration Number: RGDGRRA TIN:
Icyerekezo Sacco Nyarugenge (ISN) is a licensed Savings and Credit Cooperative regulated by the National Bank of Rwanda (BNR) and the Rwanda Cooperative Agency (RCA). The SACCO was established through the merger of all Umurenge SACCOs of Nyarugenge District.
Head Office Location:
Kigali City, Nyarugenge District,
Nyakabanda Sector, Nyakabanda Cell,
Green Corner Building.
1. Invitation to Bid
Icyerekezo Sacco Nyarugenge (ISN) is pleased to invite interested, qualified, and competent bidders to submit bids for for providing monthly preventive maintenance, IT support, repair, and maintenance services in under the above-mentioned tender reference.
2. Objective of the Assignment
The objective of this tender is to ensure timely, efficient, and reliable maintenance, and repair of IT and office equipment to support smooth institutional and operational activities of ISN 10 branches and Head office.
3. Scope of Services
The successful bidder will be responsible for, but not limited to, the following services:
Preventive maintenance of IT and office equipment
Diagnosis and repair of faulty equipment
Installation, configuration, and upgrading of hardware and software
Replacement of defective parts (upon approval)
Network troubleshooting and basic LAN maintenance
Antivirus installation, updates, and system security support
Data backup and recovery support
On-call and emergency technical support
Maintenance reporting and documentation
Equipment covered includes:
Computers (desktops and laptops)
Printers, teller printers, photocopiers, and scanners
Projectors and cameras
Counting machines
Network equipment (routers, switches, access points)
UPS and other ICT peripherals
Strong room (coffre-fort)
Generator and surveillance systems
4. Eligibility Criteria
Eligible firms must submit the following documents:
Valid RDB registration certificate
Official letter of interest addressed to the Managing Director of ISN
Valid RRA and RSSB clearance certificates
Declaration of no conflict of interest with ISN
Proof of at least three (3) years’ experience (Certificate of good Completion).
Proof of payment of a non-refundable tender fee of FRW 20,000 deposited to:
Bank: Bank of Kigali
Account Number: Account Name: Icyerekezo SACCO Nyarugenge
Failure to meet any of the above eligibility criteria shall result in automatic disqualification.
5. Financial Proposal
Bidders are required to submit a detailed financial proposal, quoting all items listed in the scope of work.
Prices must be quoted on monthly basis.
Prices must be inclusive of all applicable taxes.
Partial quotations will not be accepted
Submission of Bids
Bidders shall submit hard copies of both technical and financial proposals
The outer envelope must cle...
TENDER INVITATION LETTER
Tender Reference No.: REF: ISN/RME/001/2026Tender Title: Providing Repair and Maintenance Services
Icyerekezo Sacco Nyarugenge (ISN)
License Registration Number: RGDGRRA TIN:
Icyerekezo Sacco Nyarugenge (ISN) is a licensed Savings and Credit Cooperative regulated by the National Bank of Rwanda (BNR) and the Rwanda Cooperative Agency (RCA). The SACCO was established through the merger of all Umurenge SACCOs of Nyarugenge District.
Head Office Location:
Kigali City, Nyarugenge District,
Nyakabanda Sector, Nyakabanda Cell,
Green Corner Building.
1. Invitation to Bid
Icyerekezo Sacco Nyarugenge (ISN) is pleased to invite interested, qualified, and competent bidders to submit bids for for providing monthly preventive maintenance, IT support, repair, and maintenance services in under the above-mentioned tender reference.
2. Objective of the Assignment
The objective of this tender is to ensure timely, efficient, and reliable maintenance, and repair of IT and office equipment to support smooth institutional and operational activities of ISN 10 branches and Head office.
3. Scope of Services
The successful bidder will be responsible for, but not limited to, the following services:
Preventive maintenance of IT and office equipment
Diagnosis and repair of faulty equipment
Installation, configuration, and upgrading of hardware and software
Replacement of defective parts (upon approval)
Network troubleshooting and basic LAN maintenance
Antivirus installation, updates, and system security support
Data backup and recovery support
On-call and emergency technical support
Maintenance reporting and documentation
Equipment covered includes:
Computers (desktops and laptops)
Printers, teller printers, photocopiers, and scanners
Projectors and cameras
Counting machines
Network equipment (routers, switches, access points)
UPS and other ICT peripherals
Strong room (coffre-fort)
Generator and surveillance systems
4. Eligibility Criteria
Eligible firms must submit the following documents:
Valid RDB registration certificate
Official letter of interest addressed to the Managing Director of ISN
Valid RRA and RSSB clearance certificates
Declaration of no conflict of interest with ISN
Proof of at least three (3) years’ experience (Certificate of good Completion).
Proof of payment of a non-refundable tender fee of FRW 20,000 deposited to:
Bank: Bank of Kigali
Account Number: Account Name: Icyerekezo SACCO Nyarugenge
Failure to meet any of the above eligibility criteria shall result in automatic disqualification.
5. Financial Proposal
Bidders are required to submit a detailed financial proposal, quoting all items listed in the scope of work.
Prices must be quoted on monthly basis.
Prices must be inclusive of all applicable taxes.
Partial quotations will not be accepted
Submission of Bids
Bidders shall submit hard copies of both technical and financial proposals
The outer envelope must cle...