Operations Manager / Head of Operations
Entreprise non précisée
Fixed-term
Published 19 hours from now · Expires 1 month from now
Job description
JOB TITLE: Operations Manager / Head of OperationsCompany: ION PLUS TECHNOLOGY ltdLocation: Kigali, RwandaIndustry: Software & Financial Technology (EdTech + Fintech Solutions)
About the Company
ION PLUS TECHNOLOGY ltd is an established Rwandan technology company providing enterprise software platforms to educational institutions and financial service providers. Our solutions support student management, digital payments, reconciliation, and institutional operations.
With a growing client portfolio and upcoming product expansion, the company is strengthening its operational structure to support scale and service excellence.
Position Summary
We are recruiting an experienced Operations Manager to lead and professionalize internal operations as the company enters its next growth phase.
The successful candidate will coordinate operational activities, implement structured workflows, improve service delivery, and support consistent, high-quality customer experience across all company products and services.
Key Responsibilities
Operational Management
Design and implement standard operating procedures (SOPs)
Structure internal workflows across support, deployments, and onboarding
Implement and manage a customer support/ticketing system
Improve operational efficiency and service reliability
Team Coordination
Coordinate daily activities of technical and support teams
Establish reporting routines and performance tracking
Organize regular operational review meetings
Ensure adherence to internal processes and timelines
Customer Service Quality
Monitor handling of support requests
Establish service response timelines (SLA)
Standardize customer communication practices
Coordinate incident communication when necessary
Monitoring & Reporting
Produce periodic operational performance reports
Track support response times, issue resolution, and service quality
Identify recurring operational challenges and propose improvements
Business Support
Coordinate onboarding and deployments for new clients
Maintain internal documentation and records
Collaborate with finance on subscription follow-ups and service activation
Qualifications
Bachelor’s degree in Business Administration, Management, Information Systems, or related field
4–6+ years professional experience
Experience in a structured environment (bank, telecom, IT services, or similar organization)
Strong written and spoken English
Demonstrated organizational and coordination ability
Ability to supervise and enforce operational processes
Preferred Experience
Service delivery management
IT operations or SaaS environment
Implementation of procedures or internal systems
Project coordination
Key Competencies
Structured and analytical thinking
Strong organizational discipline
Professional communication
Initiative and accountability
Ability to work independently
Application
Interested candidates should submit:
CV
Cover letter describing experience managing operational processes
Send ...
About the Company
ION PLUS TECHNOLOGY ltd is an established Rwandan technology company providing enterprise software platforms to educational institutions and financial service providers. Our solutions support student management, digital payments, reconciliation, and institutional operations.
With a growing client portfolio and upcoming product expansion, the company is strengthening its operational structure to support scale and service excellence.
Position Summary
We are recruiting an experienced Operations Manager to lead and professionalize internal operations as the company enters its next growth phase.
The successful candidate will coordinate operational activities, implement structured workflows, improve service delivery, and support consistent, high-quality customer experience across all company products and services.
Key Responsibilities
Operational Management
Design and implement standard operating procedures (SOPs)
Structure internal workflows across support, deployments, and onboarding
Implement and manage a customer support/ticketing system
Improve operational efficiency and service reliability
Team Coordination
Coordinate daily activities of technical and support teams
Establish reporting routines and performance tracking
Organize regular operational review meetings
Ensure adherence to internal processes and timelines
Customer Service Quality
Monitor handling of support requests
Establish service response timelines (SLA)
Standardize customer communication practices
Coordinate incident communication when necessary
Monitoring & Reporting
Produce periodic operational performance reports
Track support response times, issue resolution, and service quality
Identify recurring operational challenges and propose improvements
Business Support
Coordinate onboarding and deployments for new clients
Maintain internal documentation and records
Collaborate with finance on subscription follow-ups and service activation
Qualifications
Bachelor’s degree in Business Administration, Management, Information Systems, or related field
4–6+ years professional experience
Experience in a structured environment (bank, telecom, IT services, or similar organization)
Strong written and spoken English
Demonstrated organizational and coordination ability
Ability to supervise and enforce operational processes
Preferred Experience
Service delivery management
IT operations or SaaS environment
Implementation of procedures or internal systems
Project coordination
Key Competencies
Structured and analytical thinking
Strong organizational discipline
Professional communication
Initiative and accountability
Ability to work independently
Application
Interested candidates should submit:
CV
Cover letter describing experience managing operational processes
Send ...