Control Room Manager

Entreprise non précisée

Permanent

Published 2 weeks ago · Expires 1 month from now

Job description

About Ecofleet Solutions Ltd.

Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services.

The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future.

Purpose for Recruiting

Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready.

Required Staff

Job Title:Control Room Manager (1)

Reports to: Chief Operating Officer

Department: Operations 

Location: Kigali, Rwanda 

Job Type: Full-time

Role Summary
The Control Room Manager at Ecofleet Solutions Ltd is responsible for leading the daily operations of the control center to ensure safe, reliable, and efficient public transport services. This role involves high-level supervision of the monitoring team, incident command, and strategic coordination with maintenance, emergency services, and management to maintain service standards and operational integrity.

Scope of the Role
Operational Leadership: Lead and manage daily control room activities and staff performance.
Incident Command: Take primary responsibility for managing major service disruptions and emergencies.
Service Reliability: Monitor real-time fleet performance to minimize delays and breakdowns.
Compliance & Safety: Ensure all operations meet regulatory requirements and company safety protocols.
Key Responsibilities
Lead and manage daily control room operations to ensure safe and reliable public transport services....