Credit Portfolio Officer

About the Role

Bayport Financial Services Uganda Limited is hiring a Credit Portfolio Officer responsible for supporting the recovery and monitoring of assigned loan accounts under the guidance of the Credit Portfolio Coordinator. This role focuses on executing day-to-day collection activities, client follow-ups, data capture, and basic reporting to ensure timely repayments while maintaining professional customer relationships. This position represents an excellent career development opportunity.

Key Duties and Responsibilities

Collections Support (Salaried and Non-Salaried Portfolios)

• Conduct routine follow-ups on assigned accounts through phone calls, SMS, and emails as guided by the Credit Portfolio Coordinator
• Remind clients of upcoming, due, and overdue repayments in line with agreed schedules
• Follow up on Promise to Pay (PTP) commitments and promptly escalate unpaid promises
• Assist in tracking arrears movements and identifying delinquent accounts for escalation

Field Support and Verification

• Participate in field visits and work visits as assigned by the Credit Portfolio Coordinator
• Assist in basic reconciliation exercises on unpaid deductions and missing payroll entries
• Collect and verify supporting information from employers, clients, or relevant parties where required

Client Engagement and Service

• Engage clients in a professional, respectful, and firm manner to encourage voluntary repayments
• Respond to basic client inquiries on balances, payment dates, and repayment processes
• Refer disputes, restructuring requests, and complex complaints to the Credit Portfolio Coordinator

Documentation and Record Keeping

• Accurately capture all client interactions in the loan management system
• Maintain proper records of calls made and all documentation

Employment Details

• Employment Type: Full-Time
• Location: Kampala, Uganda
• Industry: Financial Services
• Salary: UGX per month