Parts Operations Supervisor

About the Role

Spear Motors Limited is hiring a Parts Operations Supervisor to oversee the day-to-day operational activities of the Parts Department. In this role, you will ensure faster workflow, timely follow-up of approvals, effective task allocation, prompt customer communication, and improved service delivery. You will strengthen operational efficiency, improve coordination within the parts team, support workshop requirements, and ensure customers receive timely and professional feedback on all parts-related inquiries.

Key Duties and Responsibilities

• Supervise daily operations within the Parts Department to ensure that inquiries, quotations, approvals, picking, dispatch, and customer updates are handled promptly
• Monitor workflow within the parts team and ensure that tasks are properly assigned, followed up, and completed within agreed timelines
• Follow up on pending approvals, delayed transactions, outstanding quotations, unresolved customer inquiries, and back orders to reduce operational delays
• Take direct responsibility for the Parts Department telephone line and ensure that customer calls are answered promptly and professionally
• Monitor and respond to customer inquiries received through WhatsApp and existing social media platforms
• Ensure customers receive timely and accurate feedback regarding parts availability, prices, lead times, order status, delivery arrangements, and any delays affecting their requests
• Review open jobs, urgent workshop parts requirements, and customer escalations to ensure timely action is taken
• Monitor stock movement, fast-moving items, slow-moving items, and urgent inventory needs

Employment Details

• Position Type: Full-time
• Location: Kampala, Uganda
• Salary: Quoted in UGX per month

Required Skills and Competencies

• Management and Business Operations
• Customer Service
• Sales and Retail
• Transportation and Logistics