Head of Growth

About the Role

AXIAN Group is expanding its dynamic team and seeking an experienced Head of Growth to lead our fintech division. You will own and drive the Group Growth strategy across all AXIAN Fintech markets, with responsibility for customer acquisition, engagement, retention, and revenue growth.

Key Responsibilities

• Own and articulate the Group Growth strategy across all AXIAN Fintech markets, spanning customer acquisition, engagement, retention, and revenue growth
• Define and govern the Group CVM (Customer Value Management) framework covering the full customer lifecycle from activation and first transaction through engagement, cross-sell, reactivation, and loyalty
• Define and improve digital funnel metrics including app downloads, onboarding completion, first transaction, D7/D30 retention, and monthly active users (MAU)
• Review and approve campaign budgets, channel mix, incentive structures, and projected KPI impact submitted by market teams
• Define CX standards, NPS, and CSAT measurement frameworks to ensure service quality across digital and assisted touchpoints is benchmarked and optimized

Required Qualifications

• Master's Degree or MBA
• Minimum 12–15 years of significant, relevant experience in fintech in similar roles
• At least 6–8 years of experience leading sales and distribution for fintechs
• At least one successful experience leading customer base management teams
• Minimum 4 years in a senior executive management role

Required Skills & Competencies

• Exceptional leadership and management skills
• Proven track record of developing communication strategies and building relationships across teams and key stakeholders to achieve goals
• Demonstrated experience driving numbers and growth
• Pan-Africa multi-cultural experience (preferred)

Work Locations

This role is available in the following locations:

• Dar es Salaam, Tanzania
• Islamabad, Pakistan
• Antananarivo, Madagascar
• Dakar, Senegal
• Lomé, Togo
• Dubai, United Arab Emirates

Employment Details

• Employment Type: Full-Time
• Salary Currency: TZS (monthly)