ICT Supervisor

About MUCOBA Bank

MUCOBA Bank PLC is Tanzania's oldest community bank, first incorporated under the Companies Act 2002 as a limited liability company in 1998 and licensed by the Bank of Tanzania (BOT) in May 1999. For over two decades, the bank has provided banking services to the communities of Iringa and neighboring regions.

Position Overview

MUCOBA Bank PLC is seeking an experienced ICT Supervisor to lead, secure, and optimize its banking technology infrastructure. This pivotal role blends technical mastery with strategic oversight in a high-stakes financial environment, offering excellent opportunities for career growth.

Key Responsibilities

• Monitor, maintain, and follow up on all IT and Telecom equipment, tools, and services
• Oversee installation, configuration, and maintenance of hardware, software, and network systems
• Supervise and lead IT staff, providing training, mentorship, and performance management
• Coordinate with other IT units and external providers for escalated support
• Implement and improve data security protocols including firewalls, backups, user access rights, and encryption
• Ensure compliance with IT regulations, cybersecurity standards, and organizational policies
• Provide onsite technical support and troubleshooting to minimize downtime
• Deliver user training and educational support on IT systems and protocols
• Prepare regular activity reports and maintain ICT documentation
• Manage IT inventory, software licensing, and asset tracking
• Participate in IT budgeting and local procurement processes
• Manage IT projects including system upgrades and process improvements
• Document, implement, test, and review the business continuity and disaster recovery plans in alignment with organizational standards

Position Details

Location: Dar es Salaam, Tanzania

Employment Type: Full-Time

Currency: TZS (Monthly)